Access to Pelican
Kastellet
Here you will find everything you need to know about access, parking, and loading and unloading at Pelican Kastellet. You need the Pelican app to gain access.
Pelican Smart Access
Once the move-in date on your room has started, you have access to the center from 05:30 – 22:00 every day – 365 days a year.
To access your storage unit for the first time, download the
Open Pelican Smart Access and press the + sign at the bottom.
Enter the code you received by SMS when booking your room.
Unlock
You will now see Pelican Kastellet in the app, which you need to click on.
Access points
In here you now have an overview of all the access points you have access to, as well as other relevant information about your storage unit.
Loading and unloading area
Here you can easily drive your car, trailer or moving van into our loading and unloading area.
You are allowed to park for a maximum of 1 hour in the regular parking lots on our premises.
Entrance to the centre
Customer trolleys
When you enter the loading hall, there are customer trolleys that you can use free of charge.
There is a limited number of trolleys, so please use a maximum of 2 per customer, so there are trolleys for everyone.
Help the next customer and please put the carts back when you’re done.
Overview of floors and access to the lift
By the elevators there are signs with an overview of where to find the room numbers, on the different floors and on the ground floor. Find your room number and see which floor you are going to.
NOTE: The first number in your room number is the floor you are going to. Example: Room 3124 is on the 3rd floor.
Find the number 2 in the app and swipe to open the elevators.
Units on the ground floor
Floor overview – find your unit
Start using your unit
Once you have found your unit, double-check the unit number. The correct unit is the one closest to the label with your unit number.
Open the door by sliding the metal rail to the right. Inside the unit, you will find a welcome box with an insurance-approved cylinder lock, the corresponding keys, and an information letter, which you should read and keep.
Your unit is now ready to use.
How to lock and open the unit
How to lock the unit
Close the door and slide the metal rail all the way to the left. Insert the cylinder lock into the hole, turn the key to the left, and remove it.
If the lock is difficult to insert, the two dots on the cylinder should face upwards and align.
Watch the video: How to lock the unit.
How to open the unit
Insert the key into the lock, turn to the right, and pull out the cylinder. Slide the metal rail all the way to the right and open the door.
Watch the video: How to open the unit.
Are you experiencing problems?
If you experience problems with your access or the app, please contact the store or call +45 39 75 50 10
Store opening hours are Mon – Fri: 09.30 – 18.00 Sat: 10.00 – 14.00
- Check that mobile data is turned on and that you are standing close to where you want to open
- Allow location sharing for the app in your phone settings
For emergencies outside store opening hours, please call our call center on tel. +45 33 98 60 06.
Find our way to Pelican Kastellet
Practical information about access
- Easy access to your storage unit
- Access to storage units every day 05:30–22:00
- Parking available at the centre
- Great loading and unloading options
- Customer trolleys available
- Lift access to storage units on other floors
- Personal help and advice during the centre’s opening hours
How to find Pelican Kastellet
Pelican Kastellet is centrally located in Østerbro, close to Nordhavn and Østerport Station. The centre is easy to get to, whether you are arriving by car or public transport.
Use the map to find the easiest route to Pelican Kastellet. If you have any questions about access, parking, or your storage unit, you are always welcome to contact the centre.
Why Pelican Kastellet?
- Good parking conditions
- Central location in Østerbro
- Ideal for families in Nordhavn
- Free parking for customers
- Covered unloading area