General terms and conditions

1. the Agreement:

1.1 These General Terms and Conditions apply together with the Rental Agreement for the Customer Relationship, which gives the Customer the right to store goods in a separately designated Storage Unit during the Rental Period. The Customer is aware of and accepts these General Terms and Conditions, and the Customer is aware of and accepts that the terms and conditions are available on Pelican's website and that Pelican is entitled to amend these General Terms and Conditions, in which connection the Customer will receive information about the amendments before they enter into force - either by email or via Pelican's website. Changes to the General Terms and Conditions will enter into force 30 days after the changes have been notified or published on Pelican's website. Changes are deemed accepted by the Customer unless the Customer states otherwise within 30 days after the notification or publication on the website. The Customer may terminate the agreement within 30 days of the notification or publication on the website as of the effective date of the changes, subject to the right to claim that the 15-day notice of termination applies.

1.2 The rental of the Storage Unit and the storage is subject to the terms and conditions set out in the Rental Contract and these General Terms and Conditions, as well as any insurance agreement terms and conditions that will be provided upon request. The Customer may choose to have the stored items included in Pelican's insurance coverage, in which case Pelican's insurance terms and conditions will apply, see more under clause 7 and in the addendum to the Contract: "Overview of our insurance coverage"

1.3 If the Customer rents a parking space or is granted other terms that do not follow from the lease, these General Terms and Conditions also apply to the stated separate terms unless otherwise stated.

1.4 The Customer accepts that e-mail is an appropriate and sufficient form of communication between the Customer and Pelican.

2. Stored goods

2.1 Only (dry) general cargo may be stored in the Storage Unit, unless otherwise specifically agreed in connection with the conclusion of the Rental Agreement. The Customer has no right of use to any part of the property outside the storage unit.

2.2 It is not permitted to store explosive, flammable, environmentally hazardous or otherwise harmful goods in the storeroom, including batteries and fuel (see also supplement for storage of various motorized vehicles). The total weight of the goods must not exceed 500 kg/m2. If Pelican assesses that the stored goods may cause harm to persons or property, the Customer is obliged to remove the stored goods immediately. The Customer may not store goods that deviate significantly from what is considered normal in relation to value and fragility, such as furs, jewelry and cash.

In addition, it is strictly forbidden to store the following in the storage room (the list is not exhaustive):

- Effects that emit red, vapor or odor.
- Living creatures.
- Waste or waste products, fertilizers, asbestos, gas, batteries, chemicals, etc.
- Flammable, toxic or otherwise dangerous effects.
- Firearms, other weapons, ammunition and explosives.
- All kinds of illegal substances, including narcotics, illegally acquired items such as contraband, stolen or stolen goods.

2.3 Pelican assumes no liability for the stored goods, including in relation to supervision, monitoring and the like. Pelican also assumes no liability for damage to or loss of the stored goods.

2.4 Food may not be stored at the facility. However, Pelican may in special cases grant an exemption if storage takes place in special rooms with direct access. Furthermore, please note that the storage of food at Pelican's facilities must always be approved by the Danish Food Safety Authority. The Customer is responsible for obtaining approval from the Danish Veterinary and Food Administration. In this case, the Customer will be responsible for cleaning, maintenance and pest control in the rented space.

2.5 If the Customer acts in violation of clause 2.1, 2.2 or 2.4, the Customer must indemnify Pelican in all respects, including for any loss Pelican may suffer.

3. Use and supervision of the storeroom:

3.1 The Customer may only use the Storage Unit for the storage of goods. The Customer must keep the rented Storage Unit in order and be careful with it. The Customer is not entitled to make any changes or installations in the Storage Unit.

3.2 The storage room may not be used for any form of living or working space, and no business of any kind may be run from the storage room, and the address of the storage room/property may not be used as an address for registered businesses.

3.3 In the event of damage to the storage unit, the Customer is liable for this if it can be proven that he is responsible for it.

3.4 The Customer is obliged to empty the Storage Unit and clean it upon termination of the Agreement. If the Customer has not fulfilled this obligation by no later than 12:00 noon on the move-out date, Pelican is entitled to empty and clean the Storage Unit at the Customer's expense. The Customer is then obliged to pay the actual expenses in connection with this, however, a minimum of DKK 300.

3.5 Smoking is strictly prohibited throughout the property.

4. Access and supervision:

4.1 A separate code or access badge is required for access to the Pelican Premises and possibly the individual storage areas. The Customer must ensure that the code or access tag is stored in a safe manner. If the Customer becomes aware or suspects that the code or access tag has become known or is in the possession of unauthorized persons, Pelican must be notified immediately.

4.2 If several persons are to have access, each person will be provided with a separate code or access badge, for which the Customer is responsible under clause 4.1.

4.3 Each Storage Unit will be locked by the Customer with an insurance-approved lock. Pelican is not in possession of keys for this purpose. The Customer is obliged to bear the actual costs of replacing the lock cylinder and keys.

4.4 The Customer will have access to the Storage Unit during the opening hours applicable from time to time or by separate agreement with Pelican. Pelican is entitled to demand separate payment for extended access to the Storage Unit.

4.5 Pelican is entitled to gain access to the Storage Unit in the event of repairs or inspection of the property or in case of suspected damage or destruction. Pelican will also be entitled to gain access to the Storage Unit at the termination of this Agreement for the purpose of clearing the Storage Unit.

4.6 If Pelican suspects that the Customer is acting in violation of the agreement with Pelican, including pursuant to section 2 or 3, Pelican is entitled - but not obliged - to notify competent actors or authorities and give them access to the storage unit to confirm or disprove the suspicion. Measures pursuant to these Terms will be taken at the Customer's expense. Pelican has the right - but not the obligation - to notify the Customer of matters covered by these terms and conditions.

5. Bearings

5.1 The rent is stated in the rental agreement. The rent is payable monthly in advance on the 1st of each month. In case of late payment, a reminder fee of DKK 100 per reminder letter sent and DKK 1,500.00 in connection with preliminary termination costs as well as interest in accordance with the rules of the Danish Interest Act will be charged from the due date of the invoice. The Customer is also obliged to pay Pelican all costs in connection with the collection of rent due.

5.2 Pelican is entitled to change the amount of the rent and/or fees when Pelican finds it relevant, including due to market conditions. Such change must be notified to the Customer in writing with a minimum of 30 days' notice. Unless otherwise stated, the changed rent will apply 30 days after the Customer has been notified in writing. The Customer may not demand a reduction in rent. Section 13(2) of the Danish Business Rent Act does not apply.

5.3 After Pelican has carried out a rent adjustment in accordance with clause 5.2, a new adjustment cannot be announced earlier than three months after the previous adjustment entered into force. Similarly, a rent adjustment can be implemented at the earliest with 30 days' notice 3 months after the agreement came into force.

5.4 Pelican is entitled to terminate the agreement with the Customer and/or prevent the Customer from accessing the Storage Unit if the Customer does not comply with the payment terms.

5.5 If the Customer is owed money by Pelican, Pelican will contact the Customer to make an agreement on what will happen to the Customer's receivable. For Customers who have vacated their tenancy and whom Pelican has tried to contact via the telephone numbers and e-mail addresses provided by the Customer in vain, see clause 6.1, Pelican will make a transfer to the account number last provided by the Customer. Pelican is solely responsible for keeping Pelican updated with the current account number at any time, and Pelican cannot be held liable for the transfer of amounts deposited to an account number which for one reason or another is no longer relevant to the Customer or which may belong to another party.

5.6 In the event that the Customer removes the lock and empties the Storage Unit before the expiry date of the Agreement, Pelican is entitled to re-let the Storage Unit. Pelican may, at any time, use and lock this storage unit from the day the storage unit is vacated.

6. Right of withdrawal

6.1 As a consumer, you have the right to withdraw from a storage agreement without providing any reason, provided that this is done within the withdrawal period. The withdrawal period expires fourteen (14) days after the signing of the storage agreement.

6.2 To exercise the right of withdrawal, you must send us an unambiguous notice before the withdrawal period expires. The notice of withdrawal must be sent directly to the center where the storage unit was rented.

6.3 If you exercise your right of withdrawal, we will refund the rent received from you, with a proportional deduction for the services you have already received. The refund will be made without undue delay and in any case no later than fourteen (14) days from the date you informed us of your decision to withdraw.

6.4 To ensure good and fast processing of your inquiry, please provide the following:
- Name
- E-mail address
- Customer number
- Mobile number provided upon registration

6.5 You will then receive a payout email from the respective center, and the funds will be transferred to your bank account.

6.6 If you withdraw from your storage agreement, we will, in accordance with the applicable terms, refund all amounts received from you without undue delay and under no circumstances later than fourteen (14) days from the date you notified us of your decision to withdraw from the purchase.

6.6 The tenant has the right to cancel the agreement with Pelican up until the day before the contract takes effect. The cancellation must be given in writing to the relevant storage center. Regardless of the the tenant is obliged to pay for any start-up fee´s as well as the issued lock, which, for security reasons, is non-refundable.

7. Other provisions

7.1 Pelican must be notified immediately of any change of address, telephone number and e-mail address. Notifications/money transfers sent by Pelican to the last address, e-mail address and account number provided by the Customer are binding on the Customer.

7.2 The Customer has neither the right of assignment nor the right to sublease. Thus, the Customer may not transfer its rights and obligations under this agreement to others without Pelican's written consent.

7.3 The Customer is not entitled to let third parties' goods be stored in the Storage Unit or otherwise let third parties use the rented Storage Unit without Pelican's written consent. The Customer is liable for all damage to the Storage Unit or the property in general caused by the Customer or by persons to whom the Customer has given access to the property or the Storage Unit.

7.4 Pelican is at all times entitled to assume that the Customer is the owner of the goods stored in the Storage Unit and that the person in possession of the correct code or access badge has the Customer's consent to access the Storage Unit. However, the Customer or the person who has consent must always be able to present valid identification or otherwise document that they have access to the storage unit.

7.5 If the Customer causes a false alarm in the property or in the storage area by incorrectly entering a code or otherwise, the Customer is obliged to pay all costs in connection with the false alarm. Such costs are to be regarded as compulsory monetary payment.

7.6 If the rented premises are destroyed by fire or other accident, the Lease Agreement will lapse, and Pelican is not obliged to offer the Customer to rent other premises in the property, neither before nor after rebuilding/reconstruction.

7.7 Pelican will supply light to the Storage Unit, but not electricity, water or heating, unless otherwise expressly stated in this Agreement. In such case, Pelican assumes no liability for any interruptions in the supply of electricity, water and heating unless the interruption can be blamed on Pelican.

7.8 Pelican guarantees frost-free conditions when renting Storage Units in frost-free storage areas. The guarantee does not apply in the event of power supply failure or other force majeure events.

8. Insurance and liability

8.1 Pelican is obliged to keep the property insured. It is the Customer's responsibility to ensure that all the Customer's belongings during the rental period are insured at all times. The insurance must cover the total value of the items stored at any time and must be valid throughout the term of the Agreement. If the Customer chooses to have its belongings included in Pelican's insurance coverage, the total value of the stored effects shall reflect this.

8.2 Pelican may include physical loss of and damage to the Customer's property in Pelican's insurance cover. The condition for this is that the Customer expresses a wish to be included in Pelican's insurance coverage. Information about the insurance coverage is available on Pelican's website, please see "Overview of our insurance coverage"

8.3 If the Customer fails to have the stored items covered by Pelican's insurance coverage, the Customer must send Pelican a valid copy of its own insurance policy, which Pelican will keep together with the agreement with the Customer. If the Customer chooses to use its own insurance, the same terms and conditions apply as described in clause 8.1. During the entire rental period, the Customer is obliged to keep the stored items insured against loss and damage through an "all-risk" insurance for a sum determined by the Customer and sufficient to cover the full value of the stored items as well as damage to Pelican's property and/or third parties' items, including other renters. Otherwise, any loss of effects, regardless of cause (including gross negligence on the part of Pelican) shall be at the Customer's own risk and expense. The insurance must include a clause in favor of Pelican. The Policyholder waives any right of recourse against Pelican, Pelican's insurance company and Pelican's contracting parties. The Customer is obliged to present documentation for the insurance taken out upon conclusion of the agreement.

8.4 Pelican will not be liable to the Customer for any loss that may arise as a consequence of the Customer's stored goods being damaged due to fire, theft, pests, water damage, vandalism etc.

9. Customer database

9.1 The Company is the data controller for the Customer's personal data that the Company may collect, disclose, store or otherwise process as a result of this agreement. The Company shall process personal data in accordance with the obligations arising from applicable personal data legislation.

9.2 More information on how the Company processes personal data and the Customer's rights in connection with the processing can be found in the Company's Personal Data Policy and in the Personal Data Policy for Customers available on the Company's website

9.3 Right to Contact Customers
Pelican is entitled to contact customers, provided that the customers have accepted the company's terms and conditions. This is in accordance with applicable data protection legislation, including:

Acceptance of Terms and Conditions
When a customer accepts Pelican’s terms and conditions, they simultaneously consent to being contacted by Pelican in accordance with the purposes specified in the terms. This may include:

• Information about services, updates, and changes

• Customer service related to existing agreements

• Marketing communication, if separate consent has been given

Withdrawal of Consent
Customers have the right to withdraw their consent to being contacted at any time. This can be done by contacting Pelican directly with a request for deregistration.

10. Default and termination:

10.1 Pelican is entitled to terminate the Lease Agreement where

• The Customer is in breach of an obligation or regulation imposed on the Customer by law or other local, regional or national regulation and customs regulation.

• The Customer is in breach of the agreement with Pelican.
• The customer goes bankrupt, is placed under reconstruction proceedings or debt relief.
• As well as in the cases of default mentioned in section 69 of the Commercial Tenancy Act.

10.2 In the event of termination of the agreement and/or breach of the agreement by the Customer, Pelican is authorized to realize the items that may be present in the Customer's storage unit if the costs of continued storage are not in reasonable proportion to the value of the goods or if the Customer does not collect the goods within 10 days of a written demand.
Realization of the items will take place through an online auction at www.ibidonstorage.eu, after which all items in the relevant storage unit will be collected immediately by the highest bidder.

10.3 The proceeds that may be obtained from this realization will be used in advance to cover payments due under this agreement, including rent arrears, loss of rent, costs in connection with vacating the storage unit and other claims in connection with the termination of the agreement.
No compensation will be paid for an alleged loss if it is claimed that the sales value of the sold items is higher than the proceeds obtained from the sale.

10.4 At the conclusion of the Lease Agreement, the Customer has authorized Pelican to access the Customer's Storage Unit for the purpose of realizing the items stored in the Storage Unit, see clause 9.2.

10.5 The Customer is obliged to inform Pelican if the stored goods are leased, purchased with retention of title or if a third party otherwise has rights over the goods.

Terms and conditions when you choose to be insured through Pelican's insurance coverage - see "Overview of our insurance coverage"

Safety and behavioral information - as a Pelican Customer - for your own safety:

We at Pelican will do everything we can to ensure the safety of our Customers. To do this in the best possible way, we ask you to read and familiarize yourself with our security guide.

Entrance to the center:
For your own safety:
When entering or leaving the center and using your personal code or access badge, please make sure that no one follows you. Do not follow anyone else and always use your own personal access code or badge. Remember to always log in to the center with your own code or badge, so we know who is at the facility, which means greater security for you.

Trolleys:
- The trolleys are for the use of all Customers. Therefore, please return the trolleys to the marked spaces after use.
- Do not stand on the trolleys and do not allow children to do so.
The trolleys are not intended for passenger transportation.
- Be careful when loading the trolleys. Do not overload the carts.
- Only use the carts on level ground and be careful when using the carts outside the premises.
- Under no circumstances should the carts leave Pelican's premises
- Do not use the carts for storage in your room. If it comes to our attention that you are misusing our carts for storage or simply have one in your room, we will be forced to charge you for the cart according to the daily rate.

Loading and parking area:
- Reduce speed to a minimum on the roadways, always below 15 km/h. Ask for help if you do not have good visibility
- Park only in marked spaces. Please remember that other Customers may need to move forward

Inside the center:
- No dogs or other pets are allowed on the premises.
- Do not leave children unattended or let them run around unsupervised.
- Do not block traffic routes (hallways, gates, doors, access roads, etc.)
- If you see anything suspicious or anything that could compromise security, contact staff!
- Do not overload the elevators, place heavy objects in the middle.
- Do not use the elevators longer than necessary. Keep in mind that others also need the elevators.
- Stack your stuff safely in the storage room.
Heavy items at the bottom.
Do not place heavy items against the walls.
- Do not stack higher than the storage room walls.
If you need more space, contact the staff.
- Max.
Loading capacity of the building is 500 kg/m2

Payment terms:
- If you rent a storage unit with us for more than one month, the deadline for payment is no later than the first of each month.
- Your bill will be generated on the 15th of each month, and sent out a few days later with the last payment date being the first of the following month.
- Once a reminder is posted, it cannot be withdrawn.
- If you wish to terminate your storage unit, this must be received by Pelican no later than the 15th of a month for vacating no earlier than the end of a calendar month. The rented unit must be cleared and cleaned no later than 12:00 noon on the day of vacating.

Fire safety:
- The center is equipped with fire alarms and emergency exits. These are there for your safety. Do not touch the alarms and do not block the emergency exits.
- In case of fire or fire drill, the alarm will be activated.
Find the nearest emergency exit and leave the building immediately.
- Smoking is not allowed in any of the center's buildings.
Violation will result in expulsion.