Terms & conditions

1. The rental agreement:

1.1 This agreement gives the Customer the right to store goods in a separately specified storage room during the rental period.

1.2 The rental of the Storage Unit and the storage is subject to the terms and conditions set out in the Rental Contract and these General Terms and Conditions, as well as any insurance contract terms and conditions that will be provided upon request. The Customer may choose to have the stored items included in Pelican's insurance coverage, in which case Pelican's insurance terms and conditions will apply, see more under clause 7 and in the addendum to the Contract: "Overview of our insurance coverage"

1.3 If the Customer rents a parking space or is granted other terms that do not follow from the lease, these General Terms and Conditions also apply to the stated separate terms unless otherwise stated.

2. Stored goods

2.1 Only (dry) general cargo may be stored in the Storage Unit, unless otherwise specifically agreed in connection with the conclusion of the Rental Agreement. The Customer has no right of use to any part of the property outside the storage unit.

2.2 It is not permitted to store explosive, flammable, environmentally hazardous or otherwise harmful goods in the storeroom, including batteries and fuel (see also supplement for storage of various motorized vehicles). The total weight of the goods must not exceed 500 kg/m2. If Pelican assesses that the stored goods may cause harm to persons or property, the Customer is obliged to remove the stored goods immediately. The Customer may not store goods that deviate significantly from what is considered normal in relation to value and fragility, such as furs, jewelry and cash.

2.3 Pelican assumes no liability for the stored goods, including in relation to supervision, monitoring and the like. Pelican also assumes no liability for damage to or loss of the stored goods.

2.4 Food may not be stored at the facility. However, Pelican may in special cases grant an exemption if storage takes place in special rooms with direct access. Furthermore, please note that the storage of food at Pelican's facilities must always be approved by the Danish Food Safety Authority. The Customer is responsible for obtaining approval from the Danish Veterinary and Food Administration. In this case, the Customer will be responsible for cleaning, maintenance and pest control in the rented space.

3. Use and supervision of the storeroom:

3.1 The Customer may only use the Storage Unit for the storage of goods. The Customer must keep the rented Storage Unit in order and be careful with it. The Customer is not entitled to make any changes or installations in the Storage Unit.

3.2 In the event of damage to the storage unit, the Customer is liable if it can be proven that he is responsible for this.

3.3 The Customer is obliged to empty the Storage Unit and clean it upon termination of the Agreement. If the Customer has not fulfilled this obligation by no later than 12:00 noon on the move-out date, Pelican is entitled to empty and clean the Storage Unit at the Customer's expense. The Customer is then obliged to pay the actual expenses in this connection, however, a minimum of DKK 300.

3.4 Smoking is strictly prohibited throughout the property.

4. Access and supervision:

4.1 A separate code is required for access to Pelican's premises and possibly the individual storage areas. The Customer must ensure that the code is stored in a safe manner. If the Customer suspects that the code has become known to unauthorized persons, Pelican must be notified immediately.

4.2 If several persons are to have access, each person will be provided with a separate code for which the Customer is responsible in accordance with clause 4.1.

4.3 Each Storage Unit will be locked by the Customer with an insurance-approved lock. Pelican is not in possession of keys for this purpose. The Customer is obliged to bear the actual costs of replacing the lock cylinder and keys.

4.4 The Customer will have access to the Storage Unit during the opening hours applicable from time to time or by separate agreement with Pelican. Pelican is entitled to demand separate payment for extended access to the Storage Unit.

4.5 Pelican is entitled to gain access to the Storage Unit in the event of repairs or inspection of the property or in case of suspected damage or destruction. Pelican will also be entitled to gain access to the Storage Unit at the termination of this Agreement for the purpose of clearing the Storage Unit.

5. Bearings

5.1 The rent is stated in the rental agreement. The rent is payable monthly in advance on the 1st of each month. In case of late payment, a reminder fee of DKK 100 per reminder letter sent and DKK 750 in connection with preliminary termination costs as well as interest in accordance with the rules of the Danish Interest Act will be charged from the due date of the invoice. The Customer is also obliged to pay Pelican all costs in connection with the collection of rent due.

5.2 Pelican is entitled to change the amount of the rent if Pelican finds it justified by market conditions, see section 13 of the Danish Commercial Tenancy Act. Such change must be notified to the Customer in writing with a minimum of 30 days' notice. Unless otherwise stated, the changed rent will apply 30 days after the Customer has been notified in writing. The Customer may not demand a reduction in rent. Section 13(2) of the Danish Business Rent Act does not apply.

5.3 After Pelican has carried out a rent adjustment in accordance with clause 5.2, a new adjustment cannot be announced earlier than three months after the previous adjustment entered into force. Similarly, a rent adjustment can be implemented at the earliest with 30 days' notice 3 months after the agreement came into force.

5.4 Pelican is entitled to prevent the Customer from accessing the Storage Unit if the Customer does not meet the payment deadline.

5.5 If the Customer is owed money by Pelican, Pelican will contact the Customer to make an agreement on what will happen to the Customer's receivable. For Customers who have vacated their tenancy and whom Pelican has tried in vain to contact via the telephone numbers and email addresses provided by the Customer, cf. clause 6.1, Pelican will make a transfer to the account number last provided by the Customer. Pelican is solely responsible for keeping Pelican updated with the current account number at any time, and Pelican cannot be held liable for the transfer of amounts deposited to an account number which for one reason or another is no longer relevant to the Customer or which may belong to another party.

5.6 In the event that the Customer removes the lock and empties the Storage Unit before the expiry date of the Agreement, Pelican is entitled to re-let the Storage Unit. Pelican may, at any time, use and lock this unit from the day the unit is vacated.

6. Right of withdrawal

6.1 You may exercise your right of withdrawal until the date on which your storage unit or
parking space is made available to you, as you are deemed to have taken use of the storage unit or parking space from that date.

6.2 By signing the rental agreement, you expressly consent and acknowledge that
's right of withdrawal expires on the date the storage unit or parking space is made available to you.

6.3 You have the right to withdraw from the signed rental agreement without giving reasons no later than 24:00 on the day before
contract start. To exercise the right of withdrawal, you must send us an unambiguous notice of withdrawal before the expiry of the right of withdrawal. The notice of withdrawal can be sent directly to the respective center where the storage unit has been rented or by e-mail at info@pelican.dk.

6.4 To ensure good and fast processing of your inquiry, please provide the following:
- Name
- E-mail address
- Customer number
- Mobile number stated at registration

6.5 You will then receive a withdrawal email from the relevant center and the money will be paid to your
bank account within 10 days after we have received your withdrawal notice.

7. Other provisions

7.1 Pelican must be notified immediately of any change of address, telephone number and email address. Notifications/money transfers sent by Pelican to the last address, email address and account number provided by the Customer are binding on the Customer.

7.2 The Customer has no right of assignment or sublease. Thus, the Customer may not transfer its rights and obligations under this agreement to others without Pelican's written consent.

7.3 The Customer is not entitled to let third parties' goods be stored in the Storage Unit or otherwise let third parties use the rented Storage Unit without Pelican's written consent. The Customer is liable for all damage to the Storage Unit or the property in general caused by the Customer or by persons to whom the Customer has given access to the property or the Storage Unit.

7.4 Pelican is at all times entitled to assume that the Customer is the owner of the goods stored in the Storage Unit and that the person in possession of the correct code has the Customer's consent to access the Storage Unit. However, the Customer or the person who has consent must always be able to present valid identification or otherwise document that they have access to the storage unit.

7.5 If the Customer causes a false alarm in the property or within the storage area by incorrectly entering a code or otherwise, the Customer is obliged to pay all costs in connection with the false alarm. These costs are to be regarded as compulsory monetary payment.

7.6 If the rented premises are destroyed by fire or other accident, the Lease Agreement will lapse, and Pelican is not obliged to offer the Customer to rent other premises in the property, neither before nor after rebuilding/reconstruction.

7.7 Pelican will supply light to the Storage Unit, but not electricity, water or heating, unless otherwise expressly stated in the above agreement. In such case, Pelican assumes no liability for any interruptions in the supply of electricity, water and heating unless the interruption is attributable to Pelican.

7.8 Pelican guarantees frost-free storage unit rental in frost-free storage areas. The guarantee does not apply in the event of power supply failure or other force majeure events.

8. Insurance and liability

8.1 Pelican is obliged to keep the property insured. It is the Customer's responsibility to ensure that all of the Customer's belongings are insured at all times during the Rental Period. The insurance must cover the total value of the items stored at any time and must be valid throughout the term of the Agreement. If the Customer chooses to have its belongings included in Pelican's insurance coverage, the total value of the stored effects shall reflect this.

8.2 Pelican may include physical loss and damage to the Customer's property in Pelican's insurance coverage. The condition for this is that the Customer expresses a wish to be included in Pelican's insurance coverage. Information about the insurance coverage is available on Pelican's website, please see "Overview of our insurance coverage"

8.3 If the Customer fails to have the stored items covered by Pelican's insurance coverage, the Customer must present a valid copy of his or her own insurance policy. If the Customer chooses to use its own insurance, the same terms shall apply as described in clause 8.1. During the entire rental period, the Customer is obliged to keep the stored items insured against loss and damage through an "all-risk" insurance for a sum determined by the Customer and sufficient to cover the full value of the stored items as well as damage to Pelican's property and/or third parties' items, including other renters. Otherwise, any loss of effects, for whatever reason (including gross negligence on the part of Pelican), shall be at the Customer's own risk and expense. The insurance must include a clause in favor of Pelican. The Policyholder waives any right of recourse against Pelican, Pelican's insurance company and Pelican's contracting parties. The Customer is obliged to present documentation for the insurance taken out upon conclusion of the agreement.

8.4 Pelican will not be liable to the Customer for any loss that may arise as a consequence of the Customer's stored goods being damaged due to fire, theft, pests, water damage, vandalism etc.

9. Customer database

9.1 The Company is the data controller for the Customer's personal data that the Company may collect, disclose, store or otherwise process as a result of this agreement. The Company shall process personal data in accordance with the obligations arising from applicable personal data legislation.

9.2 More information on how the Company processes personal data and the Customer's rights in connection with the processing can be found in the Company's Personal Data Policy and in the Personal Data Policy for Customers available on the Company's website

10. Default and termination:

10.1 Pelican is entitled to terminate the Lease Agreement in the cases of breach mentioned in Section 69 of the Danish Commercial Tenancy Act.

10.2 In the event of the Customer's breach of this agreement, Pelican is authorized to realize the items that may be present in the Customer's storage unit if the costs of continued storage are not in reasonable proportion to the value of the goods or if the Customer does not collect the goods within 10 days of a written demand.
Realization of the items will take place through an online auction at www.ibidonstorage.eu, after which all items in the relevant storage unit will be collected immediately by the highest bidder.

10.3 The proceeds that may be obtained from this realization will be used in advance to cover payments due under this agreement, including rent arrears, loss of rent, costs in connection with vacating the storage unit and other claims in connection with the termination of the agreement.
No compensation will be paid for an alleged loss if it is claimed that the sales value of the sold items is higher than the proceeds obtained from the sale.

10.4 At the conclusion of the Lease Agreement, the Customer has authorized Pelican access to the Customer's Storage Unit for the purpose of realizing the items stored in the Storage Unit, see clause 9.2.

10.5 The Customer is obliged to inform Pelican if the stored goods are leased, purchased with retention of title or if a third party otherwise has rights over the goods.

Terms and conditions when you choose to be insured through Pelican's insurance coverage - see "Overview of our insurance coverage"

Information about security and behavior - as a Pelican Customer - for your own safety:
We at Pelican will do everything to protect the safety of our Customers. To do this in the best possible way, we ask you to read and familiarize yourself with our security guide.

Driveway to the center:

For your own safety:
When entering or leaving the center and using your personal code, make sure that no one follows you. Do not follow anyone else and always use your own personal access code. Remember to always log in to the center with your own code, so we know who is at the facility, which means greater security for you.

Trolleys:

- The trolleys are for the use of all Customers. Therefore, please return the trolleys to the marked spaces after use.
- Do not stand on the trolleys and do not allow children to do so. The trolleys are not intended for passenger transportation.
- Be careful when loading the trolleys. Do not overload the carts.
- Only use the carts on level ground and be careful when using the carts outside the premises.
- Under no circumstances should the carts leave Pelican's premises
- Do not use the carts for storage in your room. If it comes to our attention that you misuse our carts for storage or simply have one in your room, we will be forced to charge you for the cart according to the daily rate.

Loading and parking area:

- Reduce speed to a minimum on the roadways, always below 15 km/h. Ask for help if you do not have good visibility
- Only park in marked spaces. Please remember that other Customers may need to move forward

Inside the center:
- No dogs or other pets are allowed on the premises.
- Do not leave children unattended and do not let them run around unsupervised.
- Do not block traffic routes (hallways, gates, doors, access roads, etc.)
- If you see anything suspicious or anything that could compromise security, contact staff!
- Do not overload the elevators, place heavy objects in the middle.
- Do not use the elevators longer than necessary. Keep in mind that others also need the elevators.
- Stack your stuff safely in the storage room. Heavy items at the bottom. Do not place heavy items against the walls.
- Do not stack higher than the storage room walls. If you need more space, contact the staff.
- Max. Loading capacity of the building is 500 kg/m2

Payment terms:

- If you rent a storage unit with us for more than one month, the deadline for payment is the first of each month at the latest.
- Your bill will be generated on the 15th of each month, and sent out a few days later with the last payment date being the first of the following month.
- Once a reminder is posted, it cannot be withdrawn.
- If you wish to terminate your storage unit, this must be received by Pelican no later than the 15th of a month for vacating no earlier than the end of a calendar month. The rented unit must be cleared and cleaned no later than 12:00 noon on the day of vacating.

Fire safety:

- The center is equipped with fire alarms and emergency exits. These are there for your safety. Do not touch the alarms and do not block the emergency exits.
- In case of fire or fire drill, the alarm will be activated. Find the nearest emergency exit and leave the building immediately.
- Smoking is not allowed in any of the center's buildings. Violation will result in expulsion.