Customer privacy policy
Data protection - Information for customers
Pelican Self Storage Group, ("Pelican Self Storage", "we" or "us") may at any time retain information about private individuals and use such information for various purposes. This information is directed to all individuals, such as customers, who use Pelican Self Storage services and products. Information about individuals is called "personal data".
What kind of personal data is stored and used by Pelican Self Storage?
We receive personal data from individuals and from other sources and the data is broadly divided into the following categories:
- identification information such as name, address, bank account details, social security number,
- Contact details such as email address, phone number,
- Service and product information such as information about the services or products purchased or used by an individual,
- communication details such as customer inquiries,
- Segment details such as why a customer needs a storage unit
Why do we store personal data?
We use certain basic personal data to provide products and services to individuals. When we market our products, we may also use personal data for distribution purposes.
What is our justification for storing and using personal data?
We may use personal data if an agreement exists. For example, if a person purchases a service or product from Pelican Self Storage, the person's contact details may be used to process the payment or to deliver the product. In some cases, we obtain prior consent to use personal data. Individuals may withdraw their consent to the collection, use or disclosure or other processing of their personal data at any time. In certain cases, we may use personal data to comply with legal obligations to which Pelican Self Storage is subject or if Pelican Self Storage has a legitimate interest that justifies the use of personal data for a specific purpose.
Access to personal data by parties other than Pelican Self Storage
We may engage other parties to provide IT, logistics and other administrative support (e.g. parties providing distribution services or software/IT support). These parties may have access to personal data to the extent necessary for them to provide the service in question.
We may disclose certain personal data to transportation/logistics companies for the purpose of delivery.
We may at any time disclose personal data between Pelican Self Storage group companies if this is required to ensure compliance with legal requirements or to respond to requests from authorities.
Personal data may be disclosed to parties located outside the European Economic Area ("EEA"). In such cases, we ensure that the personal data is subject to measures that provide the same level of protection afforded by data protection legislation in the EU (e.g. the EU General Data Protection Regulation, GDPR).
How long is personal data stored?
Personal data will be retained by Pelican Self Storage or by other parties on our behalf only for as long as necessary to fulfill our obligations and only for as long as necessary to achieve the purposes for which the data was collected. Personal data is removed from our records or anonymized when it is no longer needed. Personal data in contracts, communications and business letters may be subject to legal retention requirements, which may require storage for up to 10 years. Other personal data is in principle deleted no later than two years after the last interaction and business contact with the individual. Longer retention periods may apply to back-up copies of personal data for security reasons. However, access to the personal data will be severely restricted.
TV surveillance
Please note that if our store has a surveillance camera, recordings of the customer may be stored. All CCTV footage is recorded solely for security reasons and for the prevention and detection of crime. For further information on this, please contact us via the contact details below.
What are the rights of the individual?
Consent we have obtained to store or use personal data can be withdrawn at any time. In addition, individuals are entitled to:
i. Right of access: Individuals have the right to ask us whether we hold personal data about them and, if so, to ask what personal data we hold. We are also obliged to answer questions about why we use personal data, details of what data we hold and to whom we have given access to the data. However, this is not an unconditional right and the interests of other individuals may limit the right of access.
ii. Right to rectification: We are obliged to correct inaccurate personal data or complete incomplete personal data upon request.
iii. Right to erasure (right to be forgotten): We are in some situations obliged to erase personal data at the request of the person concerned.
iv. Right to restriction of processing: In some situations, we are required to restrict our use of personal data at the request of the individual concerned. In such cases, we can only use the data for certain limited statutory purposes.
v. The right to data portability: Individuals may, under certain circumstances, have the right to receive their personal data to which we have access in a structured, commonly used, machine-readable format, and such individuals may then have the right to transfer that data to other entities without hindrance from us.
vi. Right to object: In some cases, individuals have the right to object to our use of their personal data. In such cases, we may be required to cease using the personal data. An example of such a situation is if the personal data is used for marketing and profiling purposes.
Contact Pelican Self Storage:
We are happy to provide further information and respond to requests to exercise the above rights. Requests can be sent to Pelican Self Storage at:
GDPR@pelicanselfstorage.com
Individuals can also lodge a complaint with the relevant data protection authorities.
Updates to this privacy notice
We reserve the right to change this privacy notice at any time. If we make changes to this notice, we will inform you of these changes by posting the latest version of the notice on our website.
