Access to Pelican
Kastellet
Here you will find everything you need to know about access, parking, and loading and unloading at Pelican Kastellet. You need the Pelican app to gain access.
Pelican Smart Access
Once your move-in date has started, you have access to the centre from 05:30 to 22:00 every day, 365 days a year.
To access your storage unit for the first time, you must download the Pelican Smart Access app on your mobile phone. It is important that mobile data is enabled, as the app requires internet access in order to be used and to grant access.
Open Pelican Smart Access and tap the + sign at the bottom.
Enter the code you received by SMS when you booked your unit.
Unlock
You will now see Pelican Kastellet in the app, which you must select.
Access points
Here you will now have an overview of all the access points you can use, as well as other relevant information about your storage unit.
Loading and unloading area
Here you can easily drive your car, trailer, or moving van into our loading and unloading area.
Parking is permitted for a maximum of 1 hour in the standard parking spaces on our premises.
Please note: there is no time limit when you are parked in the loading and unloading area, as long as you are loading or unloading. Please ensure there is space for other customers.
Entrance to the centre
Customer trolleys
When you enter the loading hall, there are customer trolleys that you can use free of charge.
There is a limited number of trolleys, so please use a maximum of 2 per customer, so there are trolleys for everyone.
Please help the next customer and return the trolleys when you are finished.
Overview of floors and access to the lift
By the lifts, there are signs showing where you can find the unit numbers on the different floors and on the ground floor. Find your unit number and see which floor you need to go to.
Please note: The first digit in your unit number indicates the floor you need to go to. Example: Unit 3124 is on the 3rd floor.
Find number 2 in the app and swipe to open the lifts.
Units on the ground floor
Floor overview – find your unit
Start using your unit
Once you have found your unit, you must double-check the unit number. The correct unit is the one closest to the label with your unit number.
Open the door by sliding the metal rail to the right. Inside the unit, you will find a welcome box with a security-approved cylinder lock, the corresponding keys, and an information letter, which you should read and keep.
Your unit is now ready for use.
How to lock and open the unit
How to lock the unit
Close the door and slide the metal rail all the way to the left. Insert the cylinder lock into the hole, turn the key to the left, and remove it.
If the lock is difficult to insert, the two dots on the cylinder must face upwards and align.
Watch the video: How to lock the unit.
How to open the unit
Insert the key into the lock, turn to the right, and pull out the cylinder. Slide the metal rail all the way to the right and open the door.
Watch the video: How to open the unit.
Are you experiencing problems?
If you experience problems with your access or the app, please contact the store or call +45 39 75 50 10.
The store’s opening hours are Mon–Fri: 09:30–18:00, Sat: 10:00–14:00.
- Check that mobile data is enabled and that you are standing close to the place you want to open
- Allow location sharing for the app in your phone’s settings
In an emergency outside the store’s opening hours, call +45 33 98 60 06 to reach our alarm centre.
Find your way to Pelican Kastellet
Practical information about access
- Easy access to your storage unit
- Access to storage units every day 05:30–22:00 (if this is the correct time for Amagerbro)
- Parking available at the centre
- Excellent loading and unloading facilities
- Transport trolleys available
- Lift access to storage units on other floors
- Personal help and advice during the centre’s opening hours
How to find Pelican Kastellet
Pelican Kastellet is centrally located in Østerbro, close to Nordhavn and Østerport Station. The centre is easy to reach, whether you are coming by car or public transport.
Use the map to find the easiest route to Pelican Kastellet. If you have questions about access, parking, or your storage unit, you are always welcome to contact the centre.
Why Pelican Kastellet?
- Good parking facilities
- Central location in Østerbro
- Ideal for families in Nordhavn
- Free parking for customers
- Covered unloading area