Access to Pelican Sydhavnen
1. How to get in
Once the move-in date on your room has started, you have access to the center from 05:30 - 22:00 every day - 365 days a year.
To access your storage unit for the first time, download the Pelican Smart Access app on your mobile phone.
It's important that you have mobile data enabled, as it requires internet to use the app and gain access.
Open Pelican Smart Access and press the + sign at the bottom.
Enter the code you received by SMS when booking your room.
You will now see Pelican Sydhavnen in the app, which you need to click on.
In here you now have an overview of all the access points you have access to, as well as other relevant information about your storage unit.
To open the access, find the number next to the gate/door you are standing at.
Find the number in the app and swipe right. The access will now open and will close again automatically.
2. Unloading/loading area
When you arrive, you can choose between 2 entrances to enter your room.
Entrance 1 is located to the left of the large entrance gate, here you can easily drive your car into our loading and unloading area.
Open the app and find the number 1 and swipe right to open the gate.
There is a censor in the door that keeps it open if there is something under it.
If the vehicle is parked all the way inside the area, the gate will automatically lower again.
To open the gate and drive out again, find the number 5 in the app and swipe right.
Entrance 2 is the large entrance gate, where there is also space for your trailer or moving van and where you can also unload in dry weather.
There is no time limit when parking in the loading and unloading area as long as you are loading or unloading, but remember to make room for others).
You are allowed to park for a maximum of 2 hours in the regular parking lots on our premises.
3. Entrance to the center
To open the sliding doors, open the app and find the number 2.
Swipe right and the sliding door will then open.
When you enter, there will be signs ahead that will guide you to the elevator.
Note that it is one-way and the exit is at the opposite end at no. 6. Use the app to open.
4. Customer trolleys
When you enter the unloading hall at entrance 1, there are customer carts that are free to use.
There is a limited number of carts, so use a maximum of 2 carts per customer, so there are carts for everyone.
Help the next customer and please put the carts back when you're done.
5. Overview of floors and elevator access
You'll find the elevators around the corner once you've entered the door.
By the elevators there are signs with an overview of where to find the room numbers, on the different floors and on the ground floor.
Find your room number and see which floor you are going to.
Note: The first number in your room number is the floor you are going to.
Example: Room 3124 is on the 3rd floor.
6. Floor overview - find your room
When you get to the floor where your room is, you'll find an overview of the entire floor on the wall opposite the elevators.
The green cross marks where you are. The overview shows where on the floor your room is located and which direction to go.
There will be signs like the one in the picture showing which direction to go to get to your room.
7. Put your space to use
Once you've found your space, it's very important you double-check that you are standing by the correct room number.
To find your room, make sure you take the room closest to the room number (sticker) you have been given.
Open the room by pushing the metal rail on the door to the right, and the door will open.
Inside the room, a welcome bag/box is ready for you, in which you will find a new security-approved cylinder lock with matching keys.
There is also an information letter that you are welcome to read through and save.
You can now put the room to use 😊
8. How to lock and open the room
To lock the room, close the door and push the metal rail to the left as far as you can to keep the door closed. Then insert the cylinder lock into the lock hole on the door and turn the key to the left and remove the key - the room is locked.
If you have trouble inserting the cylinder lock into the door
There are 2 small dots on the cylinder lock. If you hold the cylinder lock so that the two dots are at the top and right next to each other, you can easily insert the lock into the hole (see picture).
See also the video "How to lock the room".
To open the room again
Insert one of the 3 keys into the cylinder lock and turn the key to the right, then pull the cylinder out of the door. Push the metal rail all the way to the right and the door can now be opened.
See also the video "How to open the room".
The facility closes at 22:00. Please leave the facility and drive out of the gate before then.
If you experience problems with your access or the app, please contact the store or call +45 39 75 50 09.
Store opening hours are Mon - Fri: 09.30 - 18.00 Sat: 10.00 - 14.00.
- Make sure mobile data is turned on and that you are standing close to where you want to open
- Allow location sharing for the app in your phone settings
For emergencies outside store opening hours, please call our call center on tel. +45 33 98 60 04.
