Access to Pelican Virum
1. How to get in
Once the move-in date on your room has started, you have access to the center from 05:30 - 22:00 every day - 365 days a year.
To access your storage unit for the first time, download the Pelican Smart Access app on your mobile phone. It's important that you have mobile data enabled, as it requires internet to use the app and gain access.
Open Pelican Smart Access and press the + sign at the bottom.
Enter the code you received by SMS when booking your room.
You will now see Pelican Virum in the app, which you need to click on.
In here you now have an overview of all the access points you have access to, as well as other relevant information about your storage unit.
To open access, find the number next to the gate/door you are standing at. Find the number in the app and swipe right. The access will now open and will close again automatically.
2. Unloading/loading area
Do you have rooms that start with:
1xxx: You have rooms in the building to the left. You need to use your code at the black sliding door or at the gate to the left of the front desk.
2xxx: You have rooms in the building to the left in the basement. Use your code at the black sliding door and turn left at the tall chimney. Your room is down the ramp.
3xxx: You have rooms in the building to the right behind the black door. You will need your code at the black sliding door. There are two doors on the side of the building and one in the gable. On the doors it is indicated in which number series you should use.
4xxx: You have a room in the second building on the right, behind the black gate. You need your code at the black sliding door Your room has direct gate access from the area.
5xxx: You have a room in the second building on the right, behind the black door. You need your code at the black sliding door The room is inside the door.
7xxx: You have rooms in the first building on the right. The room is in the basement. There are both stairs and elevator. The stairs are behind the black glass door and the elevator is in the wooden tower. Use your code to unlock the door or call the elevator.
3. Customer trolleys
Customer carts can be found at entrances or along the main aisles. There is a limited number of trolleys, so use a maximum of 2 per customer so there are trolleys for everyone.
Help the next customer and please put the carts back when you're done.
4. Overview - find your room
At all entrances you will find a floor plan.
The red dot marks where you are standing and on the overview you need to find your room number and then find your way to it.
5. Put your space to use
Once you have found your room, it is very important that you double check that you are standing by the correct room number. To find your room, make sure you take the room closest to the room number (sticker) you have been given.
Open the room by pushing the metal rail on the door to the right and the door will open. Inside the room, a welcome box is ready for you, in which you will find a new security-approved cylinder lock with matching keys. There is also an information letter that you are welcome to read through and save.
You can now put the room to use 😊
6. How to lock and open the room
To lock the room, close the door and push the metal rail to the left as far as you can to keep the door closed. Then insert the cylinder lock into the lock hole on the door and turn the key to the left and remove the key - the room is locked.
If you have trouble inserting the cylinder lock into the door
There are 2 small dots on the cylinder lock. If you hold the cylinder lock so that the two dots are at the top and right next to each other, you can easily insert the lock into the hole (see picture).
See also the video "How to lock the room".
To open the room again
Insert one of the 3 keys into the cylinder lock and turn the key to the right, then pull the cylinder out of the door. Push the metal rail all the way to the right and the door can now be opened.
See also the video "How to open the room".
If you experience problems with your access or the app, please contact the store or call +45 39 75 50 01.
Store opening hours are Mon - Fri: 09.30 - 18.00 and Sat: 10.00 - 14.00
- Check that mobile data is turned on and that you are standing close to where you want to open
- Allow location sharing for the app in your phone settings
For emergencies outside store opening hours, please call our call center on tel. +45 33 98 60 06.
