Access to Pelican Hillerød
1. How to get in
Once the move-in date on your room has started, you have access to the center from 05:30 - 22:00 every day - 365 days a year.
To access your storage unit for the first time, download the Pelican Smart Access app on your mobile phone. It's important that you have mobile data enabled, as it requires internet to use the app and gain access.
Open Pelican Smart Access and press the + sign at the bottom.
Enter the code you received by SMS when booking your room.
You will now see Pelican Hillerød in the app, which you need to click on.
In here you now have an overview of all the access points you have access to, as well as other relevant information about your storage unit.
To open access, find the number next to the gate/door you are standing at. Find the number in the app and swipe right. The access will now open and will close again automatically.
2. Unloading/loading area
Once you've entered through the sliding gate, there are 3 different entrances depending on where your room is located. Here you can easily drive your car, trailer or moving truck in so you are close to the entrance.
If your room is in the first building, there are 2 entrances. One is just to the right as you enter. The other is down at the end of the building.
Your room is located in the first building if your room number is from 1000 - 5000.
If your room is in the second building, you'll find the entrance by driving around the first building and it will be to the left of the first building behind it.
Your room is in the other building if your room number is from 6000 - 8000.
To open the gate, open the app and find the number next to the gate you are at.
Swipe right and the port will then open.
First port to room number 1000 - 5000.
Gate behind the building to room number 1000 - 5000.
Port to room number 6000 - 8000.
4. Customer trolleys
When you enter the unloading hall, there are customer carts that are free to use.
There is a limited number of carts, so use a maximum of 2 carts per customer, so there are carts for everyone.
Help the next customer and please put the carts back when you're done.
5. Overview - find your room
At all entrances you will find a floor plan.
The red dot marks where you are standing and on the overview you need to find your room number and then find your way to it.
6. Put your space to use
Once you have found your room, it is very important that you double check that you are standing by the correct room number. To find your room, make sure you take the room closest to the room number (sticker) you have been given.
Open the room by pushing the metal rail on the door to the right and the door will open. Inside the room is a welcome box ready for you, in which you will find a new security-approved cylinder lock and keys. There is also an information letter that you are welcome to read through and keep.
You can now put the room to use 😊
7. Put your space to use
Once you have found your room, it is very important that you double check that you are standing by the correct room number. To find your room, make sure you take the room closest to the room number (sticker) you have been given.
Open the room by pushing the metal rail on the door to the right and the door will open. Inside the room is a welcome box ready for you, in which you will find a new security-approved cylinder lock and keys. There is also an information letter that you are welcome to read through and keep.
You can now put the room to use 😊
8. How to lock and open the room
To lock the room, close the door and push the metal rail to the left as far as you can to keep the door closed. Then insert the cylinder lock into the lock hole on the door and turn the key to the left and remove the key - the room is locked.
If you have trouble inserting the cylinder lock into the door
There are 2 small dots on the cylinder lock. If you hold the cylinder lock so that the two dots are at the top and right next to each other, you can easily insert the lock into the hole (see picture).
See also the video "How to lock the room".
To open the room again
Insert one of the 3 keys into the cylinder lock and turn the key to the right, then pull the cylinder out of the door. Push the metal rail all the way to the right and the door can now be opened.
See also the video "How to open the room".
If you experience problems with your access or the app, please contact the store or call +45 39 75 50 10
Store opening hours are Mon - Fri: 09.30 - 18.00 Sat: 10.00 - 14.00
- Check that mobile data is turned on and that you are standing close to where you want to open
- Allow location sharing for the app in your phone settings
For emergencies outside store opening hours, please call our call center on tel. +45 33 98 60 06.
9. Exit
To get back out, drive all the way around the building where you will again find a sliding gate.
To open the sliding doors, open the app and find the number 8.
Swipe right and the sliding door will then open.
If you experience problems with your access or the app, please contact the store or call +45 39 75 50 02
Store opening hours are Mon - Fri: 10.00 - 17.00 Sat: 10.00 - 14.00
- Check that mobile data is turned on and that you are standing close to where you want to open
- Allow location sharing for the app in your phone settings
For emergencies outside store opening hours, please call our call center on tel. +45 33 98 60 06.
