Access to Pelican Kastellet
1. How to get in
Once the move-in date on your room has started, you have access to the center from 05:30 - 22:00 every day - 365 days a year.
To access your storage unit for the first time, download the Pelican Smart Access app on your mobile phone. It's important that you have mobile data enabled, as it requires internet to use the app and gain access.
Open Pelican Smart Access and press the + sign at the bottom.
Enter the code you received by SMS when booking your room.
You will now see Pelican Kastellet in the app, which you need to click on.
In here you now have an overview of all the access points you have access to, as well as other relevant information about your storage unit.
2. Loading and unloading area
Here you can easily drive your car, trailer or moving van into our loading and unloading area.
You are allowed to park for a maximum of 1 hour in the regular parking lots on our premises.
Note: there is no time limit when you are in the loading and unloading area as long as you are loading or unloading. Make sure there is room for other customers.
3. Entrance to the center
To enter the facility, find the number 1 in the app and swipe right to open the sliding doors.
4. Customer trolleys
When you enter the hall, there are customer carts that are free to use
There is a limited number of carts, so use a maximum of 2 per customer, so there are carts for everyone.
Help the next customer and please put the carts back when you're done.
5. Overview of floors and elevator access
By the elevators there are signs with an overview of where to find the room numbers, on the different floors and on the ground floor. Find your room number and see which floor you are going to.
NOTE: The first number in your room number is the floor you are going to. Example: Room 3124 is on the 3rd floor.
Find the number 2 in the app and swipe to open the elevators.
If your room is on the ground floor, use one of these entrances:
Use the app to open.
6. Floor overview - find your room
When you reach the floor where your room is, you'll find an overview of the entire floor on the wall between the 2 elevators.
The red dot marks where you are standing and on the overview you need to find your room number and then find your way to it.
7. Put your space to use
Once you have found your room, it is very important that you double check that you are standing by the correct room number. To find your room, make sure you take the room closest to the room number (sticker) you have been given.
Open the room by pushing the metal rail on the door to the right and the door will open. Inside the room, you will find a welcome bag/box ready for you, in which you will find a new security-approved cylinder lock and keys.
There is also an information letter that you are welcome to read through and save.
8. How to lock and open the room
To lock the room, close the door and push the metal rail to the left as far as you can to keep the door closed. Then insert the cylinder lock into the lock hole on the door and turn the key to the left and remove the key - the room is locked.
If you have trouble inserting the cylinder lock into the door
There are 2 small dots on the cylinder lock. If you hold the cylinder lock so that the two dots are at the top and right next to each other, you can easily insert the lock into the hole (see picture).
See also the video "How to lock the room".
To open the room again
Insert one of the 3 keys into the cylinder lock and turn the key to the right, then pull the cylinder out of the door. Push the metal rail all the way to the right and the door can now be opened.
See also the video "How to open the room".
The facility closes at 22:00. Remember to leave the facility before then.
If you experience problems with your access or the app, please contact the store or call +45 39 75 50 06.
The store's opening hours are Mon - Fri: 09.30 - 18.00 Sat: 10.00 - 14.00.
- Make sure mobile data is turned on and that you are standing close to where you want to open
- Allow location sharing for the app in your phone settings
For emergencies outside store opening hours, please call our call center on tel. +45 33 98 60 06.
